Why am I getting the "Session Expired/Terminated" message?

If you encounter a Session Expired/Terminated message, it could be one or more of the following scenarios:

It's possible you have logged into your account elsewhere. 

To solve:

1. Log out of edapt.ai in all tabs and windows then log in again. 

It's possible you have been inactive for more than 30 minutes. 

To solve:

1. Log in again
   

If you continue to encounter this message, please contact Help. 

• Related Articles

• Why am I getting the "An error occurred!" message?

  ​​​​ If you encounter An error occurred! message, the likely scenario is a system error.  Refresh your browser and try again Log out and log in again If you continue to encounter this error, please contact Help. 

• How to Report an Issue

  To report an issue: 1. Navigate to the top navigation bar. 2. Click on the Report Issue button. 3. Select Issue Type from the drop-down menu. 4. Then, describe the issue in detail. 5. Click on Submit to submit the issue. 7. If your issue has been ...

• What does the "Browser/Device Not Supported" error mean?

  If you encounter a Browser/Device Not Supported error, it could be one or more of the following scenarios: Browser Not Supported It's possible you are attempting to log in on a browser that is not supported. Edapt.ai supports the most up-to-date ...